Contact us
Our customer service phone line will reopen on Tuesday, 19th August. In the meantime, please feel free to email us with any inquiries.
Your details are safe and protected with us.
Reviews with pictures
Send us your pictures at support@furniturebyjackson.co.uk and receive a £20 discount code for your next order.
Product reviews
Verified Trustpilot reviews.
The leather club chairs are great. Exactly what we hoped for (bought on line, so not seen). The online process was fine and straightforward, particularly given it was over Christmas/New Year. Delivery was within the two weeks. The only issue was delivery. Nothing too serious. The date they were due to be pickup was given with a promise that the delivery date would be confirmed when picked up. That didn't happen, no delivery date by either email or text. The next day (I didn't expect next day delivery) while in a meeting a message was left by the driver saying outside the house (my wife was at home but obviously didn't hear him!).and would wait 5 mins. Foulgers delivered next day with no issue once I called the office in the afternoon and made arrangements, so all okay. The chats were very well packaged. All in all we are very happy 😁.
Date of experience: 06 January 2025
I had a great experience with furniture by Jackson.Great customer service and super quick delivery.I would 100% order from them again.I bought a beautiful wooden stool with a cushion seat. The product is amazing quality and I am very very happy with my purchase!Date of experience: 23 December 2024
Bought a couple of items from the Camille range. Competitive pricing, good communication, delivered as promised in good condition.
Date of experience: 02 December 2024
Only option is one star on this occasion. Following my order placed in later December, I was prepared to wait a month for delivery of the cabinet I ordered.
They were unable to deliver the item due to damage and no replacement was available. Full refund was received with thanks.
Date of experience: 22 January 2025
The chairs are beautiful and perfectly wrapped to protect the leather. Very happy with them.
Date of experience: 02 November 2024
I had a really positive experience with Jackson’s. I only couldn’t give 5 stars as the delivery was a few days longer than advertised, but that being said as soon as I contacted them, they kept me informed of my order and any other questions I had. Their customer service is very good, Virgil answered everything very promptly and it felt like dealing with a family business rather than a multiple. I had to send one of the items back as it didn’t work in my space but the process was very seamless. Would definitely recommend!
Date of experience: 24 October 2024
Beautiful products and outstanding service
Date of experience: 18 October 2024
Highly recommend this company. Their communication from pre purchase to delivery was faultless. The item arrived the day after order, packages well and best still I am thrilled with the items. Will definitely buy from them again.
Date of experience: 21 October 2024
Good quality furniture at a reasonable price. Quick delivery. Highly recommended.
Date of experience: 02 October 2024
Had a small issue, which was quickly sorted .
Excellent customer service,
Highly recommend
Date of experience: 04 July 2024
Great on time and service with a smile!
Date of experience: 18 September 2024
Quality product at a good price.
Efficient and informative service by the customer support team.
Delivery ahead of schedule, would recommend buying from this company.
Date of experience: 16 May 2024
The chair was made exactly to measurements, and the finish is excellent. Furniture by Jackson was recommended by a colleague who had great service with a made to measure bench. reasonable pricing and a good delivery schedule
Date of experience: 24 October 2024
Lovely item
Great service all round
Date of experience: 12 September 2024
I'm in love with my dresser. I wanted a smaller dresser to save some space. (I'm a minimalist) and this dresser is 10/10. I love the chestnut color, the smell of the wood and it's very sturdy. If you are curious to know the length and width of the inside of the drawers, the two top drawers are Length:10 inches/ Width 10 inches. The three main drawers are, Length: 10 inches and width 24 inches. If you fold your clothes using the Marie Kondo method, you will have more than enough space for your clothes. Lastly the customer service was 10/10, I would like to thank Virgil for his outstanding customer service and great communication. The shipping was fast to the United States. Thank you, Furniture by Jackson, for the beautiful addition to my home.
Date of experience: 08 July 2024
I very rarely buy anything on line, especially furniture. The fact that Jackson offers return for free or minimum payment is such a good policy.
So I took a chance and bought the London TV unit. It was ordered on the Friday and I received it on the Monday. I was blown away by the delivery efficiency and the unit is fantastic. Thank you
Date of experience: 29 April 2024
Communication from start to finish was great - I was kept updated which is so reassuring.
Very pleased with my chest of drawers.
It's a beautiful piece of furniture and looks lovely in my room.
Date of experience: 15 April 2024
Great value product. Quick delivery and well packaged.
Date of experience: 16 April 2024
Fantastic service throughout and a lovely well made product too. All in all a great experience dealing with this company.
Date of experience: 26 March 2023
Overall I am pleased with the product as it appears to be well designed and built. Assembly was straightforward. Delivery was very quick was kept informed all the time via email.
Date of experience: 18 March 2023
I ordered a console table. Amazing quality. Easy assemble. The delivery took a couple of days longer than expected but I was kept up to date by the customer service team. Thank you.
Impeccable service, communication and delivery. The TV unit is stunning and we are very happy with it. Great quality and well made.
Date of experience: 28 March 2023
Item was perfect arrived quickly and is of a very high quality
Date of experience: 10 August 2023
Unfortunately my order was delayed I agreed to wait until after Xmas period I was offered a refund . I waited and had to send a further 2 emails after nearly 2 maths of waiting they advised cldnt ship to Ni. I did receive a full refund but was very disappointed from the outset.
Date of experience: 07 January 2025
